Risk identification: client dissatisfaction with subscription cancellations

Whilst the University of Queensland Library 2014 subscriptions review achieved good financial management of the Library Collections Budget, gaps in the consultation and risk assessment process were uncovered. As a result, two Risk Assessment tools, and a Communication of Subscription Cancellations Checklist have been developed. Librarians employ the two risk assessment tools (a Risk Matrix and a Risk Quadrant) on each subscription title identified for cancellation (not required for titles identified to be renewed). Where the Associate Director of Information Resources sees a potential risk in a title’s cancellation, she will undertake a second assessment. If concerns are supported by this second evaluation, the title will be referred to Library Faculty Team Managers for reconsideration.