The Factors Which Influence the Level of Usage Success of HCIS (Human Capital Information System) (Case Study of BPJS Ketenagakerjaan)

HCIS (Human Capital Information System) is human resources management system at Badan Penyelenggara Jaminan Sosial (BPJS) Ketenagakerjaan (Labour Social Security Administration Agency). The purpose of implementing HCIS is to provide the best service for BPJS Ketenagakerjaan employees while the study of it was to analyze the success in using it with variables test such as system and information quality, perceived easy of use, perceived usefullness and user satisfaction by using the Structural Equation Model (SEM) analysis model. The samples were taken from 449 respondents and analytical tools used are The Measurement Validity Test (Absolute Fit Test, Fit Incremental Test) and Analysis the Indicators and Variables with AMOS (Analysis Moment of Structure) software. Based on the data analysis, the results show that all variables test has a positive effect on user satisfaction, and user satisfaction has a positive influence on usage success.