A Context Modelling Method to Enhance Business Service Flexibility in Organisations

The change of the global business environment implies unforeseen requirements that the enterprises did not take into account during system de- sign. Based on such rapid changes and uncertainties in the future that are not predictable, organizations need to be flexible, not only in terms of their organi- zational structures but also regarding the Information Technology (IT). One challenge is the adaptation and evolution of software systems in changing situa- tions, which is reflected by the criticism of poor flexibility. This work proposes a context modelling method based on enterprise capabilities and Information System (IS) Design, which is a model-based solution approach and aims to im- prove the flexibility of digital services provided in changing environments. We are living in an economy which is characterised by the rapid change. The techno- logical advances and the increasing globalization of the economy require in many areas high adaptability of enterprises. Based on such rapid changes and uncertainties in the future that are not predictable, organisations need to be flexible, not only in terms of their organizational structures but also regarding the Information Technology (IT). The change of the global business environment implies unforeseen requirements that the enterprises did not take into account during system design. Necessarily, this poses new problems for Information System (IS) Development, such as the adaptation and evolution of software systems in various situations, which is reflected by the crit- icism of poor flexibility (1), (2) as well as increased operative costs based on the manual configuration of the systems. Since it is not possible to propose a one-size- fits-all solution, the investigation has been limited to the service organisations due to following reasons: ∞ Changes in the role of operant resources caused a shift from Goods Dominant Log- ic to Service Dominant Logic (SDL) (3). The growth of the service economy caused by this paradigm shift impacts the business processes of the organizations and makes it even more important for enterprises to adopt themselves to changes.