English majors' satisfaction with the Coco English app: A study at Guangdong university of science and technology

With the advent of the information age, mobile learning tools have become an important learning aid for the vast majority of English major students. The Coco English app, with its rich resources and diverse functions, has quickly become a popular English learning aid among students. This study focuses on English major students at Guangdong University of Science and Technology and uses literature review, questionnaire survey, and interview methods to explore students’ satisfaction with the Coco English app and the factors influencing it. The survey results show that 38.13% of students are highly satisfied with the quality of the app’s resources (such as real test questions and graded listening) and its gamified features (such as word challenges and medal collection). However, students are dissatisfied with the in-depth analysis of real test questions, the proportion of paid content, and occasional interface lag. Based on this phenomenon, this study proposes suggestions from three aspects: optimizing functional design, controlling the proportion of paid and free resources, and improving the stability and smoothness of the software operation. These suggestions aim to provide references for the app developers to improve their products and better guide college students to use mobile learning tools for learning.