Influential Factors in Human Resource Excellence and Employees’ Satisfaction in Manufacturing Companies’ of Small and Medium Industries in Industrial Park of Tabriz city

Today, organizational excellence is considered as the basic framework for organizational success which encompasses several dimensions. One important criteria in organizational excellence approach is human resources. The main objective of this paper is to investigate the relationship between human resource excellence and employees’ satisfaction in the industrial sector. This paper is a correlation analysis and uses regression analysis to estimate the statistical coefficients. The statistical population consists all employees of manufacturing companies of small and medium industries in industrial park of Tabriz city. Sample was determined through simple random sampling which includes 120 respondents. To collect data, two questionnaires of human resources satisfaction and human resources excellence have been used. The findings showed that the highest correlation coefficient is related to the relationship between salary and benefits with employees’ satisfaction. In regression model, all estimated coefficients are positive and statistically significant, which describes that all variables have a positive effect on employees’ satisfaction. Totally, the results of this study emphasizes the importance of salary and benefits as the most important factor of human resource excellence; the results have confirmed significant relationship of this variable with satisfaction. In addition, other variables in regard to correlation coefficient and estimated value of coefficient include organizational facilities, empowerment and supportive system. In the end, some suggestions for improving the human resources excellence and employees’ satisfaction levels are provided.