Artificial Intelligence in the Delivery of Healthcare Service Using Chatbot

Artificial Intelligence and its application in healthcare delivery has led to the development of chatbot. Artificial Intelligence is concerned with development of machines that simulates intelligence of human expert in a domain to perform complex task associated with human. The need for urgent healthcare delivery is essential to all humans. Artificial Intelligence provides the platform to meet this need and resolve the associated challenges through the use of chatbot in healthcare delivery. Chatbot leverages branches of Artificial Intelligence such as Natural Language Processing and Machine Learning and features like word segmentation and tokenization to provide appropriate response to patients requiring immediate healthcare service. This paper aim to review the process of chatbot in healthcare delivery. Keywords: Artificial Intelligence, Delivery, Healthcare Service, Chatbot, Natural Language Processing