conference-paper

Medical Chatbot

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Paper overview

Abstract

This paper explores the implementation and impact of a healthcare chatbot designed to provide 24/7 services, including symptom evaluation, medication information, and appointment scheduling. According to early testing, the chatbot offers instant support and information, which boosts patient engagement and experience and considerably raises patient happiness. Furthermore, by taking care of ordinary questions and duties, the chatbot has been demonstrated to lessen the workload for healthcare providers, freeing them up to concentrate on more challenging cases. The article also addresses future improvements, such using cutting-edge AI for more precise diagnosis and increasing language support to serve a larger patient base. According to the study's findings overall, healthcare chatbots may be extremely important for updating patient care and simplifying healthcare services.

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Publication details

DOI
10.1109/icnews60873.2024.10730884
OpenAlex
W4403864286
Document type
conference-paper
Language
EN
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