A study on Optimal Operation Development of Self-Service Technology using Queueing Theory

Recently, as the 4th Industrial Revolution is rapidly progressing in the world, Self-Service Technology equipment is increasing in various industry fields. Therefore, we selected Self-Service Gas Station industry among various industry field and studied with the scope of gas station location which is in Busan, Ulsan and Gyeong-Nam in order to develop Optimal Operation Model of Self-Service Technology. As a result, we’ve got optimal economy through the main factors’s relationship that affect Self-Service Technology through queueing theory. Price discounts have a positive impact on the number of customers and the waiting time of the service has a negative impact on the numbers of customers. In addition, the number of visiting customers has a positive impact on the waiting time of the service. Next, the number of the gas stands affects adversely waiting time of the service. Also, the employee working hours have a bad influence on the waiting time of the service. Overall, it is showed that price discounts, the waiting time of the service, the number of the gas stands, the employee working hours contribute to Optimal Model by providing Self-Service Technology for Optimal Operation. The result of this study makes Optimal Operation Model through customer participation in Self-Service theoretically and it can be applied to various Self-Service industry field and is possible to operate optimally.