Towards a paradox model of disruptive mobile digital technologies

With new and emerging research on digital disruption and disruptive technologies, there is specific focus on how markets are disrupted. However, there is a notable dearth of research on how digital technologies disrupt people’s practices. This kind of information could be utilized to identify gaps that support the creation of new digital products with better value proposition to the user. This research-in-progress expects to contribute with a conceptual model that has been developed on cases and analysis of existing research that can be reapplied to new scenarios. We present selected early cases to explore the identification of paradoxes, conflicting practices or dilemmas in respect to selected everyday tasks to respond to our research question: How can research into recent and ongoing transformations in user/customer practices and behaviors be transformed into a model of key paradoxes that designers and developers can utilize as a driver for creating new digital disruptive products?