Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support

Stephen Obadinma, Faiza Khan Khattak, Shirley Wang, Tania Sidhorn, Elaine Lau, Sean Robertson, Jingcheng Niu, Winnie Au, Alif Munim, Karthik Raja Kalaiselvi Bhaskar. Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: Industry Track. 2022.