Scott Counts

TnT-LLM: Text Mining at Scale with Large Language Models

2024 · arXiv (Cornell University)

Transforming unstructured text into structured and meaningful forms, organized by useful category labels, is a fundamental step in text mining for downstream analysis and application. However, most existing methods for producing label taxonomies and building …

Speaking the Right Language: The Impact of Expertise Alignment in User-AI Interactions

2025 · arXiv (Cornell University)

Using a sample of 25,000 Bing Copilot conversations, we study how the agent responds to users of varying levels of domain expertise and the resulting impact on user experience along multiple dimensions. Our findings show …