Isidro Karyl E. Namoro

Fulfilling Customer Contentment: The Impact of Passenger’s Preferences and Characteristics on the Use of Chatbots for Booking and Inquiries

2025 · International Journal for Research in Applied Science and Engineering Technology

This study examines factors influencing passenger satisfaction with AI chatbots for airline bookings and inquiries at Ninoy Aquino International Airport (NAIA). It focuses on passenger preferences, chatbot adaptability, data privacy, and the effectiveness of AI …