Zhang, Fulei

Mind the Gap: Linguistic Divergence and Adaptation Strategies in Human-LLM Assistant vs. Human-Human Interactions

2025 · arXiv (Cornell University)

As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present empirical evidence …