Ruth Cohen

The Persuasion Paradox: When LLM Explanations Fail to Improve Human-AI Team Performance

2026 · HAL (Le Centre pour la Communication Scientifique Directe)

While natural-language explanations from large language models (LLMs) are widely adopted to improve transparency and trust, their impact on objective human-AI team performance remains poorly understood. We identify a Persuasion Paradox: fluent explanations systematically increase …