Chun Yu

Auth+Track: Enabling Authentication Free Interaction on Smartphone by Continuous User Tracking

2021

We propose Auth+Track, a novel authentication model that aims to reduce redundant authentication in everyday smartphone usage. By sparse authentication and continuous tracking of the user’s status, Auth+Track eliminates the “gap” authentication between fragmented sessions …

Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center

2025

The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how customer service representatives (CSRs) at the power grid service customer service …