Xiaokun Zhang

Incorporating Domain Knowledge into Text Classification Diagnosis in Customer Service Dialogue Field

2021 · Journal of Physics Conference Series

Abstract The customer service dialogue process is an important way for consumers to communicate with manufacturers. In order to enhance the consumer experience as well as to assist the staff, we build a knowledge base …

Disentangling ID and Modality Effects for Session-based Recommendation

2024

Session-based recommendation aims to predict intents of anonymous users based on their limited behaviors. Modeling user behaviors involves two distinct rationales: co-occurrence patterns reflected by item IDs, and fine-grained preferences represented by item modalities (e.g., …