Muhammad Yusuf Imam Itsari

Classification of Complaint Categories in E-Commerce: A Case Study of PT Bukalapak

2022 · 2022 5th International Conference on Information and Communications Technology (ICOIACT)

Bukalapak is one of the companies in Indonesia that is engaged in E-Commerce. It was recorded that in 2019, Bukalapak experienced a 230% increase in user growth compared to the previous year. Unfortunately, the growth …