The Role of Digital Transformation on Knowledge Management in Tanzanian Public Sectors

This study explores the role of digital transformation in Knowledge Management (KM). This study aims to address this empirical gap by examining the employees’ level of awareness of KM systems, the usefulness of KM applications impact of digital technology in KM. Data was collected through semi-structured interviews and questionnaires. The collected data was systematically organized, coded, recorded, and analyzed. The Statistical Package for Social Sciences (SPSS) was used to analyze quantitative data while content analysis was used to analyze qualitative data. This study found the majority (42, 58%) of employees were aware of the KM system with little utilization of the KM platform due to minimal understanding of interaction with the system. Also, the system is not sufficient to support employee’s activities based on their duties and responsibilities. This study concludes that there is that there is low transformation of modern technology in public sectors in Tanzania. It recommends increasing training and adopting a new knowledge-based system as well as policy formulation. This study contributes to a body of knowledge through integrating digital procedures in the knowledge management industry.