Workplace incivility and its effect on work engagement and turnover intention: a study of service sector

The main goal of this research is to determine the effect of workplace incivility on employee's work engagement and turnover intention working in the service sector of UT Jammu and Kashmir and also examine the association between workplace incivility, employee's work engagement, and employees' turnover intention. The data was collected from 400 employees working in the service sector (higher education sector) of UT Jammu and Kashmir. The study employed a quantitative research approach. Stratified random sampling and a self-administrative questionnaire are used to collect data from these employees. The results display that workplace incivility harms employees' work engagement and has a positive influence on employees' turnover intention. This research study adds to the existing knowledge of social exchange theory by emphasising that employees should create a culture of trust and mutual respect within an organisation, which encourages social learning and social interaction that can promote loyalty, work engagement, mutual commitment, and finally lesser chances of an employee leaving the organisation (Cropanzano and Mitchell, 2005).