THE INFLUENCE OF QUALITY OF WORK-LIFE ON EMPLOYEE MOTIVATION IN BANKING INDUSTRY

<strong>Abstract </strong> This study was constructed to evaluate the influence of quality of work-life on employee motivation in the Banking Industry in Hanoi, Vietnam. The study surveyed 348 employees from Banking Industry in Hanoi, Vietnam, via email and Google form. The PLS-SEM method was applied to evaluate the concepts' reliability, convergence, discriminate, and the proposed hypotheses. Research results indicate that the compensation system, working conditions, work-life balance, personal development, and promotion opportunities strongly impact employees' working motivation in the banking industry. However, the results show no relationship between organizational regulation, integration in the organization, and employees' working motivation. The research results also indicate the difference between education level and working experience in employee working motivation. Therefore, implications for the banking industry based on the quality of work-life and employees' working motivation theories are discussed.