Required Quality of Service attributes in the context of various types of Web Services

Abstract4Nowadays, many business units are based on network solutions on the Internet. Various industry branches are entering the Web and offering their services. Customers differ a lot in terms of what services quality requirements they want to be ensured. Functional conditions are defined at the level of business process implementation, but quality issues are also very important there. This study concerns the analysis of non-functional requirements for different groups of users of Web Services. The main objective is to identify differences in user expectations in the context of distinct services offering various functionalities on the Internet. The research was carried out via a systematic literature review within the Web of Science database using keyword chains. As a result of this work, 21 publications describing case studies of the implementation of Web Services and their qualitative attributes were identified. In the context of 20 different types of Web Services, a total of 23 quality attributes were listed.