Jomar Elizabeth Guzman Seraquive

Unveiling the core constructs: A statistical approach to evaluating user experience with Chatbots in higher education (A case study from a university in Ecuador)

2024 · Journal of Infrastructure Policy and Development

Introduction: Chatbots are increasingly utilized in education, offering real-time, personalized communication. While research has explored technical aspects of chatbots, user experience remains under-investigated. This study examines a model for evaluating user experience and satisfaction with …