Hoanh-Su Le

Predictive model for customer satisfaction analytics in E-commerce sector using machine learning and deep learning

2024 · International Journal of Information Management Data Insights

In Vietnam's rapidly expanding e-commerce landscape, there is a critical need for advanced tools that can effectively analyze customer feedback to boost satisfaction and loyalty. This paper introduces a two-step predictive framework merging deep learning …

AXIS: Explainable Time Series Anomaly Detection with Large Language Models

2025 · arXiv (Cornell University)

Time-series anomaly detection (TSAD) increasingly demands explanations that articulate not only if an anomaly occurred, but also what pattern it exhibits and why it is anomalous. Leveraging the impressive explanatory capabilities of Large Language Models …