Researcher profile

Dzmitry Katsiuba

2 papers in the PaperMetrix corpus

Publications

Papers by this author

Power of Language Automation: The Potential for Closing the Loop in Responding to Online Customer Feedback

2024 · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences

Online customer feedback management is playing an increasingly important role for businesses. Quickly providing guests with good responses to their reviews can be challenging, especially as the number of reviews increases. To address these challenges, …
Improving Customer Feedback Management with GenAI - An Action Design Research Study

2026

In this longitudinal action design research study, researchers accompanied a small service provider in the hospitality sector navigating AI-driven transformation. Over five distinct phases, the company progressively integrated AI tools – from sentiment analysis to …