Mohammad Baqar

RAG4Tickets: AI-Powered Ticket Resolution via Retrieval-Augmented Generation on JIRA and GitHub Data

2025 · arXiv (Cornell University)

Modern software teams frequently encounter delays in resolving recurring or related issues due to fragmented knowledge scattered across JIRA tickets, developer discussions, and GitHub pull requests (PRs). To address this challenge, we propose a Retrieval-Augmented …