Margaret Gratian

“Help, I’ve Been Hacked!”: Insights from a Corpus of User-Reported Cyber Victimization Cases on Twitter

2019 · Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Understanding users is critical to develop secure IT systems and effective cybersecurity solutions. Unfortunately, research that analyzes user cybersecurity behaviors and experiences is limited. Motivated by work in public health that relies on Twitter user-reported …