Bencheng Wei

Offensive Language and Hate Speech Detection with Deep Learning and Transfer Learning

2021 · arXiv (Cornell University)

Toxic online speech has become a crucial problem nowadays due to an exponential increase in the use of internet by people from different cultures and educational backgrounds. Differentiating if a text message belongs to hate …

Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support

2022

Stephen Obadinma, Faiza Khan Khattak, Shirley Wang, Tania Sidhorn, Elaine Lau, Sean Robertson, Jingcheng Niu, Winnie Au, Alif Munim, Karthik Raja Kalaiselvi Bhaskar. Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: …