Biagio Palese

Can we Help the Bots? Towards an Evaluation of their Performance and the Creation of Human Enhanced Artifact for Emotions De-escalation

2022 · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences

We propose a hybrid intelligence socio-technical artifact that identifies a threshold where the chatbot requires human intervention in order to continue to perform at an appropriate level to achieve the pre-defined objective of the system. …