L. Ranathunga

Automatic Evaluation Software for Contact Centre Agents' voice Handling Performance

2019

Evaluating the contact center agent's voice handling skills is important in order to enhance the customer satisfaction, through employee performance. Conventionally, supervisors in call center monitoring divisions listen to contact center agents' conversations and then …

A Semantic Similarity Measure Based News Posts Validation on Social Media

2018

At present, Social media networks are widely used for information sharing among billions of people around the globe. However, the credibility of information shared through social media is questionable because the sharing mechanisms used are …

Self-Reflective and Introspective Feature Model for Hate Content Detection in Sinhala YouTube Videos

2020

YouTube is considered one of the most popular social media platforms, which provides users with the ability to interact with each other by sharing videos, commenting or liking or disliking. Its free nature has enabled …