Luh Kesuma Wardhani

ANALYSIS OF WARGANET COMMENTS ON IT SERVICES IN MANDIRI BANK USING K-NEAREST NEIGHBOR (K-NN) ALGORITHM BASED ON ITSM CRITERIA

2019 · ADI Journal on Recent Innovation (AJRI)

Sentiment analysis is a method for reviewing products or services to determine opinions or feelings about a product. The results of the analysis can be used by companies as evaluation materials and considerations to improve …