Diane Gromala

Invisible Users: Uncovering End-Users' Requirements for Explainable AI via Explanation Forms and Goals

2023 · arXiv (Cornell University)

Non-technical end-users are silent and invisible users of the state-of-the-art explainable artificial intelligence (XAI) technologies. Their demands and requirements for AI explainability are not incorporated into the design and evaluation of XAI techniques, which are …