Ali Hussein

Exploring the Effectiveness of Natural Language Processing in Customer Service

2023

Natural Language Processing (NLP) is a field of artificial intelligence that involves using technology to understand and generate human language. In customer service, NLP can be used to improve the efficiency and effectiveness of communication …

The Makerere Radio Speech Corpus: A Luganda Radio Corpus for Automatic Speech Recognition

2022

Building a usable radio monitoring automatic speech recognition (ASR) system is a challenging task for under-resourced languages and yet this is paramount in societies where radio is the main medium of public communication and discussions.Initial …