Semiyu Adejare Aderibigbe

Improving student retention in higher education institutions – Exploring the factors influencing employees extra-role behavior

2023 · Journal of Open Innovation Technology Market and Complexity

This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role behaviors (ERB) of frontline employees (FLE) in higher education institutions (HEIs). With the hope of improving student …