Clélie Amiot

Whom Do We Trust ?: A Comparative Study on Reliance between Chatbot and Human Assistance

2023 · HAL (Le Centre pour la Communication Scientifique Directe)

Conversational agents, such as chatbots, can potentially improve professional lives by streamlining existing workflows. In a recent study, we investigated how people rely on advice from chatbots compared to advice from humans. We found that …