Toward personalized and adaptive QoS assessments via context awareness

Abstract Quality of Service (QoS) properties play an important role in distinguishing between functionally equivalent services and accommodating the different expectations of users. However, the subjective nature of some properties and the dynamic and unreliable nature of service environments may result in cases where the quality values advertised by the service provider are either missing or untrustworthy. To tackle this, a number of QoS estimation approaches have been proposed, using the observation history available on a service to predict its performance. Although the context underlying such previous observations (and corresponding to both user and service related factors) could provide an important source of information for the QoS estimation process, it has only been used to a limited extent by existing approaches. In response, we propose a context‐aware quality learning model, realized via a learning‐enabled service agent, exploiting the contextual characteristics of the domain to provide more personalized, accurate, and relevant quality estimations for the situation at hand. The experiments conducted demonstrate the effectiveness of the proposed approach, showing promising results (in terms of prediction accuracy) in different types of changing service environments.