Chatbot for MindTech Digital Solutions

Abstract: Technological advancements have opened the door for businesses to automate customer service through artificial intelligence (AI) chatbots. While these digital assistants offer a range of potential benefits, interactions with them can often feel robotic and sterile. AI chatbots have undoubtedly revolutionized customer service. They offer 24/7 availability, handle repetitive tasks with lightning speed, and can access vast stores of information. However, their purely functional nature can leave customers feeling disconnected and yearning for a more personal touch. This study explores the concept of using humour in AI chatbots as a way to bridge this gap and create a more humanized customer experience.