Goal Aware Context Respectful Counseling Agent

A lot of IT workers suffer from stress in doing their work and there are a few counselors to help them. To cope with this problem, an enhanced context respectful counseling agent is proposed. This counseling agent extracts emotional words from clients' utterances throughout their dialogue to detect their changes and provides clients with such changes as dialogue summary. If no change is detected, it replies with clients' utterances' paraphrases followed by context-respectful prompts to dig/narrow problems. Especially to continue the conversation towards clients' further reflection, our newly enhanced agent restricts or relates the topics with eventual and emotional words in dialogue sentences. Namely, it asks still context-respectful but self-disclosure type questions to understand the distressed client more correctly or more sincerely. For supporting the clients' awareness of a method to achieve the goal or wish lingualized in conversation, the newly proposed counseling agent interacts by context-respectfully asking mental difficulties to achieve wish or goal. This promotes clients' reflection to obtain a broader view and thus conversation time for problem solving can be shorten. This introduces clients' more speedy awareness and enables the decrease of clients' mental and physical burden. Owing to this enhancement, clients keeping and deepening reflection on themselves without boring in conversation, reach more problem clarification and self-awareness, which enables them to solve their more difficult problems.