A Study on Employee Characteristics of Turnover of ICT Service Industry

The objectives of this study is to investigate the turnover phenomenon of employees in the ICT service industry. More specifically, this study attempted to explore the employees’ turnover pattern in the ICT service industry adopting person-centered approach using latent profile analysis. We collected an Korean ICT service firm’s HR data, including exit interviews and performance appraisal data(n=81). Result of latent profile analysis identified two profile solution on ICT service industry, one displaying low-satisfaction for job and organization offerings and the other relatively high satisfaction but choosing to leave. Theoretical and practical implication for understanding the turnover phenomenon in the context of ICT services were suggested.