Naretha Kawadha Pasemah Gumay

Integrating Aspect-Based Sentiment Analysis with CSI–IPA for Telecommunications App Development

2025 · Journal of Information Systems and Informatics

This study integrates Aspect-Based Sentiment Analysis with Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) to determine priority development features in digital service applications in the telecommunications sector. A total of 10,000 MyIM3 user …