Jiepu Jiang

Evaluating Human-AI Hybrid Conversational Systems with Chatbot Message Suggestions

2021

AI chatbots can offer suggestions to help humans answer questions by reducing text entry effort and providing relevant knowledge for unfamiliar questions. We study whether chatbot suggestions can help people answer knowledge-demanding questions in a …

Understanding User Satisfaction with Intelligent Assistants

2016

Voice-controlled intelligent personal assistants, such as Cortana, Google Now, Siri and Alexa, are increasingly becoming a part of users' daily lives, especially on mobile devices. They introduce a significant change in information access, not only …