The influence of internal marketing on employee engagement
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Abstract
Research Question: \nTo what extent the internal marketing dimensions influence employee engagement? \nPurpose: \nThis study aims at investigating the relationship between internal marketing and employee engagement in the case of the Slovenian company. \nMethod: \nUsing empirical data based on a survey among employees in Slovenian company this paper utilized exploratory factor analysis and regression analysis to examine the effects of internal marketing dimensions on employee engagement. \nResults: \nThe results showed that two dimensions positively and significantly influence the employee engagement, namely “empathy and attention in leadership” and “work quality and \nawards”. \nOrganization: \nThe results have significant managerial implications suggesting that organizations should put the focus on internal marketing in order to enhance employee engagement. The latter is considered as an important element in achieving business excellence. \nSociety: \nIt is argued that internal marketing affects the important entity of society, namely employees. In addition, it could be advocated that employee engagement ultimately improve \nemployee well-being. \nOriginality: \nAlthough prior studies have found the evidence that internal marketing positively influences employee engagement, this paper further elaborates the research phenomenon through \nthe lenses of business excellence. \nLimitations/Future Research: \nOne research opportunity is to examine the factors (i.e. antecedents) that drive or hinder the internal marketing. Furthermore, the relationship between internal marketing and employee engagement could be mediated by several factors. Future studies should search for possible mediators and moderators (e.g. job satisfaction) in this relation. Increase \nin sample size would also improve the generalizability of the findings.
Publication details
- OpenAlex
- W4302418283
- Document type
- article
- Language
- EN
- Source
- DOAJ (DOAJ: Directory of Open Access Journals)
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