Revisiting the impact of digital literacy on the healthcare employee’s performance: Evidence of the multiple mediating effects

The objective of the study to investigate the impact of digital literacy on the healthcare employee’s performance. The used study theoretical network approach to conceptualize the topic from review of the previous studies whereas, a quantitative deductive cross sectional survey was employed for primary data administering 07 point scales from HEIs in Pakistan. Pilot study was conducted to establish the reliability and validity of scales inter alia determining the sample size, i.e. 163. The study found significant t-value for TDL while for rest of the group’s ADL, UDL, and EX, it was found insignificant. This study discloses partial mediation by ADL between TDL, UDL and TDL between ADL and UDL. The relation of TDL & EP was insignificant. Full mediation was found for TDL on relationship between UDL and EP. The study also reveals full mediation for ADL for UDL and EP while no mediating effect of UDL was found for ADL and EP. Out of seven mediation models, three emerged with full mediation while three were rejected because of insignificance. One model did partial mediation. The findings suggest the use of customization of digital technology in accordance with the native conditions.