Improve Academic Query Resolution through BERT-based Question Extraction from Images

Providing fast and accurate resolution to the student’s query is an essential solution provided by Edtech organizations. This is generally provided with a chat-bot like interface to enable students to ask their doubts easily. One preferred format for student queries is images, as it allows students to capture and post questions without typing complex equations and information. However, this format also presents difficulties, as images may contain multiple questions or textual noise that lowers the accuracy of existing single-query answering solutions. In this paper, we propose a method for extracting questions from text/images using a BERT-based deep learning model and compare it to the other rule-based and layout-based methods. Our method aims to improve the accuracy and efficiency of student query resolution in Edtech organizations.